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Adam Toporek Be Your Customer's Hero (Paperback)
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- Book Title
- Be Your Customer's Hero
- Title
- Be Your Customer's Hero
- Subtitle
- Real-World Tips and Techniques for the Service Front Lines
- ISBN-10
- 0814449050
- EAN
- 9780814449059
- ISBN
- 9780814449059
- Release Year
- 2018
- Release Date
- 06/03/2018
- Country/Region of Manufacture
- US
- Item Length
- 152mm
- Genre
- Business & Finance
- Publication Year
- 2018
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
- Item Height
- 229 mm
- Publisher
- Harpercollins Focus
- Item Width
- 152 mm
- Subject
- Marketing
- Item Weight
- 407 g
- Number of Pages
- 256 Pages
關於產品
Product Information
On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: * Achieve the mindset required for Hero-Class(TM) service * Understand the customer's expectations-and exceed them * Develop powerful communication skills * Avoid the seven triggers guaranteed to set customers off * Handle difficult and even irrational customers with ease * Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.
Product Identifiers
Publisher
Harpercollins Focus
ISBN-13
9780814449059
eBay Product ID (ePID)
212254451
Product Key Features
Publication Name
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2018
Type
Textbook
Number of Pages
256 Pages
Dimensions
Item Height
229 mm
Item Width
152 mm
Item Weight
407 g
Additional Product Features
Country/Region of Manufacture
United States
賣家提供的物品說明
商業賣家資料
增值稅識別編號：
- GB 864 1548 11
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