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Mastering Professional Services by Lah, Thomas E.

by Lah, Thomas E. | HC | VeryGood
US $8.33
大約HK$ 65.17
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很好
Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ... 閱讀更多內容關於物品狀況
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所在地:Aurora, Illinois, 美國
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物品狀況
很好
曾被閱讀過的書籍,但狀況良好。封面不存在明顯損壞,精裝本書籍含書皮。不存在缺頁或內頁受損,無褶皺或破損,同時也沒有對文字標注/標記,或在留白處書寫內容。內封面上標記可能極少。書籍的磨損和破損程度也很低。 查看所有物品狀況定義會在新視窗或分頁中開啟
賣家備註
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ...
Binding
Hardcover
Weight
1 lbs
Product Group
Book
IsTextBook
No
ISBN
9780976718406

關於產品

Product Identifiers

Publisher
Professional Services Press
ISBN-10
0976718405
ISBN-13
9780976718406
eBay Product ID (ePID)
48420406

Product Key Features

Book Title
Mastering Professional Services
Number of Pages
260 Pages
Language
English
Publication Year
2005
Topic
Careers / General, General
Illustrator
Yes
Genre
Business & Economics
Author
Thomas E. Lah
Format
Hardcover

Dimensions

Item Height
1 in
Item Weight
22.1 Oz
Item Length
9.2 in
Item Width
6.2 in

Additional Product Features

Intended Audience
Trade
Synopsis
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.

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