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Mastering Professional Services by Lah, Thomas E.
by Lah, Thomas E. | HC | VeryGood
ThriftBooks
(3948196)
US $8.33
大約HK$ 65.17
狀況:
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ”... 閱讀更多內容關於物品狀況
很好
曾被閱讀過的書籍,但狀況良好。封面不存在明顯損壞,精裝本書籍含書皮。不存在缺頁或內頁受損,無褶皺或破損,同時也沒有對文字標注/標記,或在留白處書寫內容。內封面上標記可能極少。書籍的磨損和破損程度也很低。
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運送:
免費 Economy Shipping.
所在地:Aurora, Illinois, 美國
送達日期:
估計於 8月21日 (星期四)至 8月27日 (星期三)之間送達 運送地點 94104
退貨:
30 日退貨. 由賣家支付退貨運費.
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物品細節
- 物品狀況
- 很好
- 賣家備註
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780976718406
關於產品
Product Identifiers
Publisher
Professional Services Press
ISBN-10
0976718405
ISBN-13
9780976718406
eBay Product ID (ePID)
48420406
Product Key Features
Book Title
Mastering Professional Services
Number of Pages
260 Pages
Language
English
Publication Year
2005
Topic
Careers / General, General
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
22.1 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Synopsis
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.
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