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Job Aids and Performance Support : Moving from Knowledge in the Classroom ...
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eBay 物品編號：185993514714
物品細節
- 物品狀況
- 很新
- 賣家備註
- “HB, ex-library, no highlighting or mark-ups”
- Educational Level
- Adult & Further Education
- Level
- Advanced, Business
- Country/Region of Manufacture
- United States
- ISBN
- 9780787976217
關於產品
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787976210
ISBN-13
9780787976217
eBay Product ID (ePID)
53740643
Product Key Features
Number of Pages
240 Pages
Publication Name
Job Aids and Performance Support : Moving from Knowledge in the Classroom to Knowledge Everywhere
Language
English
Subject
Training
Publication Year
2006
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.8 in
Item Weight
21.3 Oz
Item Length
9.5 in
Item Width
7.2 in
Additional Product Features
Edition Number
2
Intended Audience
Scholarly & Professional
LCCN
2006-023712
Dewey Edition
22
Reviews
"Allison Rossett shines her spotlight on performance support through job aids, low and high tech, available now and coming soon. She and co-author Lisa Schafer dazzle us with possibilities for Planners (for just before and after the performance challenge) and Sidekicks (great term! for what to do right now). Lively language, wide-ranging examples, and cautions about possible dark sides make this book an invaluable sidekick for performance-focused professionals." ?Mary L. Broad, international consultant and author, Beyond Transfer of Training "This is PS, performance support that isn't always electronic or part of an elaborate system. A simple, inexpensive sticky note, map, wizard, reference card, poster or cheat sheet can be just as effective as pricier techniques. This book is chock full of fresh thinking and useful solutions." ?Jay Cross, Internet Time Group, and author, Informal Learning " Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.' " ?Pat Crull, chief learning officer, Time-Warner "Have you thought of city-wide Internet access as a service to citizens, like water, electricity, and trash collection? Well, why not? Once again, Allison Rossett has spoken in her practical and engaging way. She and Lisa Schafer made me think in new ways and remember why I got into the performance improvement business in the first place. Like every good teacher, Rossett somehow makes you feel you 'already knew it,' and you are eager to get started anew." ?Charlotte Donaldson, learning and development associate, Booz Allen Hamilton
Illustrated
Yes
Dewey Decimal
658.3/124
Table Of Content
List of Figures, Tables, and Exhibits. Foreword. Preface. 1 Introduction. What Is Performance Support? What Is Not Performance Support. What Is to Love About Job Aids? What Is to Love About Performance Support? Are We Forgetting Training and Development? About the Handbook. Review of Chapter 1. Preview of Chapter 2. 2 The When and Where of Performance Support. When to Use Performance Support. When Is Performance Support Inappropriate? Review of Chapter 2. Preview of Chapter 3. 3 Performance Support Yesterday and Today. Job Aids at the Beginning. Performance Support at the Beginning. Review of Chapter 3. Preview of Chapter 4. 4 Planner and Sidekick Performance Support. An Expanded View. Integration, Tailoring, and Pizza Delivery. Integration, Tailoring, and Finding Your Way. Parsing Performance Support. Review of Chapter 4: Advising Amy, Alfonso, and Magnolia. Preview of Chapter 5. 5 Examples of Planner Performance Support. A Rubric for Teachers. Calculator for Lifting Operations. Sales Rep Incentive Tool. Electronic Reference Library. CLO Dashboard. Review of Chapter 5. Preview of Chapter 6. 6 Examples of Sidekick Performance Support. Mike?s Express Carwash Poster. Library of Congress Online Learning Center Demonstrations. Football Wristbands. Salesforce.com?s Interactive Coach. Review of Chapter 6. Preview of Chapter 7. 7 Getting Started with Performance Support. Clarify the Opportunity. Formats for Support. Consider Media and Technology Options. Embark on Development. Review of Chapter 7. Preview of Chapter 8. 8 The Elements of Effective PerformanceSupport. The Look and Feel of Quality. IBM Brings It to Life. Eight Principles for Performance Support. You Don?t Have to Be IBM. Review of Chapter 8. Preview of Chapter 9. 9 Strategies for Implementation. Place Performance Support in a Blend. Target Priority Topics. Assure Executive Sponsorship. Establish a Cross-Functional Team. Pilot and Continuously Improve. Measure and Continuously Communicate. Advance This New Way of Doing Business. Implement as Change Management. Review of Chapter 9. Preview of Chapter 10. 10 Into the Future. A New You. A New Them. Almost Unremarkable. Is Nothing Sacred? Convergence! Performance Support Is Not Magic. Small,Mobile, and Personalized. Taming a Data-Rich World. What Is It? A Grain of Salt. Still, a Very Good Thing. Index. About the Authors.
Edition Description
Revised edition
Synopsis
Praise for Job Aids and Performance Support "Allison Rossett shines her spotlight on performance support through job aids, low and high tech, available now and coming soon. She and co-author Lisa Schafer dazzle us with possibilities for Planners (for just before and after the performance challenge) and Sidekicks (great term! for what to do right now). Lively language, wide-ranging examples, and cautions about possible dark sides make this book an invaluable sidekick for performance-focused professionals." Mary L. Broad, international consultant and author, Beyond Transfer of Training "This is PS, performance support that isn't always electronic or part of an elaborate system. A simple, inexpensive sticky note, map, wizard, reference card, poster or cheat sheet can be just as effective as pricier techniques. This book is chock full of fresh thinking and useful solutions." Jay Cross, Internet Time Group, and author, Informal Learning " Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.' " Pat Crull, chief learning officer, Time-Warner "Have you thought of city-wide Internet access as a service to citizens, like water, electricity, and trash collection? Well, why not? Once again, Allison Rossett has spoken in her practical and engaging way. She and Lisa Schafer made me think in new ways and remember why I got into the performance improvement business in the first place. Like every good teacher, Rossett somehow makes you feel you 'already knew it,' and you are eager to get started anew." Charlotte Donaldson, learning and development associate, Booz Allen Hamilton, Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's ?knowledge everywhere.', Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.', Not all training requires a formal classroom or complex computer solutions. For some tasks, a job aid is the most efficient and accurate way to get the performance trainers want. This updated classic reflects the current technology and emergent thought on cognitive distribution, workflow engineering, and knowledge and learning content management.
LC Classification Number
HF5549.5.T7R648 2006
