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Life Beyond the Line : A Front-of-the-House Companion for Culinarians by Noel C.

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ISBN
9780139075858

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Product Identifiers

Publisher
Prentice Hall PTR
ISBN-10
0139075852
ISBN-13
9780139075858
eBay Product ID (ePID)
1803215

Product Key Features

Number of Pages
368 Pages
Publication Name
Life Beyond the Line : a Front-Of-The-House Companion for Culinarians
Language
English
Subject
Industries / Hospitality, Travel & Tourism, General
Publication Year
2000
Type
Textbook
Subject Area
Cooking, Business & Economics
Author
Noel C. Cullen
Format
Trade Paperback

Dimensions

Item Height
0.9 in
Item Weight
21.4 Oz
Item Length
9 in
Item Width
6.9 in

Additional Product Features

Intended Audience
College Audience
LCCN
00-057101
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
647.95/068
Table Of Content
I. THE IMPERATIVE OF CUSTOMER SERVICE. 1. Chefs and the Future. 2. The Legacy of Service. 3. Methods of Table Service. 4. Tableside Service and Buffets. 5. Guest Relations and "People" Skill Techniques. 6. Suggestive Selling and Merchandising. 7. Legal Issues and Dining Room Service. II. FUNDAMENTALS OF WINE: PRODUCTION. 8. Wine-Making and the Major Varietals. 9. Major Wine-Producing Countries. 10. Wine and the United States. 11. Tasting, Evaluating, Appreciating, and Cooking with Wine. 12. Wines Styles, Highly Rated Wines of the World and Quality Controls. 13. The Service of Wine and the Wine List. III. BAR SERVICE AND MIXOLOGY. 14. Liqueurs and Aperitifs. 15. Beers, Ales and Stout. 16. Distilled Liquors. 17. Mixology. 18. Intervention Procedures for Alcohol Service. 19. Licensing and Legal Issues Surrounding Alcohol. 20. Bar Theft and Special Problems. 21. Alcohol and Its Effect on the Body. IV. TOWARD TEAMWORK. 22. Issues of Sanitation. 23. Safety. 24. Quality Management, Diversity, and Respect. 25. The Dynamics of Leadership. 26. Teamwork: Putting It All Together. About Wines. Glossary of Terms. Appendix 1: International Coffees and Tableside Preparations. Appendix 2: Cocktail Recipes. Appendix 3: Napkin Folds. Bibliography. Index.
Synopsis
For all Culinary Arts programs. This complete resource guide fully prepares student chefs for the challenges of the foodservice industry in the new millennium by helping them build solid skills in "front-of-the-house" training i.e., customer satisfaction and retention now recognized as the principal driving force behind the modern chef., Suitable for all Culinary Arts programs, this unique resource guide fully prepares future chefs by helping them build skills in both high quality food production and "front-of-house" training - i.e., customer satisfaction and retention - now recognized as the principal driving force behind the modern chef. Emphasizing the necessity of training today's chef to be a "customer-driven" professional, the book establishes the importance of working together for success, discusses issues of sanitation and safety, and offers guest relations and social skill techniques. It examines the fundamentals of table service, and educates readers on the basics of wine and wine-making. All liquors, including beer, ale and stout, are covered, and the essentials of mixology are shared. It describes the legal issues surrounding alcohol, and presents a case study on the "happy hour" drinker. For those in hospitality careers., Suitable for all Culinary Arts programs, this unique resource guide fully prepares future chefs by helping them build skills in both high quality food production and "front-of-house" training - i.e., customer satisfaction and retention - now recognized as the principal driving force behind the modern chef. KEY TOPICS: Emphasizing the necessity of training today's chef to be a "customer-driven" professional, the book establishes the importance of working together for success, discusses issues of sanitation and safety, and offers guest relations and social skill techniques. It examines the fundamentals of table service, and educates readers on the basics of wine and wine-making. All liquors, including beer, ale and stout, are covered, and the essentials of mixology are shared. It describes the legal issues surrounding alcohol, and presents a case study on the "happy hour" drinker. MARKET: For those in hospitality careers.
LC Classification Number
TX911.3.M27C8497

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