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Message Me: The Future of Customer Service in the Era of Social Messaging and Ar
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書籍有明顯的磨損。封面可能存在損壞但不影響完整性。封皮可能略微受損但依舊完整無缺。可能存在留白書寫文字、標注和標記文字，但沒有缺頁或任何會對文字的清晰度或可理解性造成影響。
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運送：
免費 Standard Shipping.
所在地：Columbus, Ohio, 美國
送達日期：
估計於 9月30日 (星期二)至 10月4日 (星期六)之間送達
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物品細節
- 物品狀況
- 尚可: 書籍有明顯的磨損。封面可能存在損壞但不影響完整性。封皮可能略微受損但依舊完整無缺。可能存在留白書寫文字、標注和標記文字，但沒有缺頁或任何會對文字的清晰度或可理解性造成影響。 查看所有物品狀況定義會在新視窗或分頁中開啟
- ISBN
- 9781543933710
關於產品
Product Identifiers
Publisher
BookBaby
ISBN-10
1543933718
ISBN-13
9781543933710
eBay Product ID (ePID)
6038391329
Product Key Features
Book Title
Message Me : The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Number of Pages
180 Pages
Language
English
Topic
Customer Relations
Publication Year
2018
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
16.5 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Synopsis
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service: -Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service teams, The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service: -Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service team, Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change?, The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service:-Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service teams
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