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Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh...
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AU $50.00(大約 HK$ 259.03) International Standard : tracked-no signature (7 to 15 business days). 查看詳情— 運送
所在地:Liverpool, NSW, 澳洲
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安心購物
物品細節
- 物品狀況
- ISBN
- 9780446563048
- Publication Year
- 2010
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Delivering Happiness: a Path to Profits, Passion and Purpose
- Item Height
- 236mm
- Publisher
- Little, Brown & Company
- Item Width
- 157mm
- Subject
- Business
- Item Weight
- 460g
- Number of Pages
- 272 Pages
關於產品
Product Information
In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world
Product Identifiers
Publisher
Little, Brown & Company
ISBN-13
9780446563048
eBay Product ID (ePID)
94764202
Product Key Features
Publication Name
Delivering Happiness: a Path to Profits, Passion and Purpose
Format
Hardcover
Language
English
Subject
Business
Publication Year
2010
Type
Textbook
Number of Pages
272 Pages
Dimensions
Item Height
236mm
Item Width
157mm
Item Weight
460g
Additional Product Features
Country/Region of Manufacture
United States
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物品所在地:
Liverpool, NSW, 澳洲
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AU $50.00(大約 HK$ 259.03) | 美國 | International Standard : tracked-no signature (7 to 15 business days) | 估計於 7月1日, 一至 7月9日, 二之間送達 運送地點 43230 |
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