RETURN SHIPPING & RIGHT OF WITHDRAWAL
Occasionally - a product purchased at The Fellowship of Acoustics doesn’t suit you for whatever reason. Mostly you conclude this within minutes, sometimes it takes a little longer. But even then, the Fellowship of Acoustics offers you her best service.
The statutory right of rescission within the European Union is 14 days.TFOA offers this statutory right of rescission and upholds to the rules as agreed in the EU. But The Fellowship of Acoustics adds another 16 day money back guarantee.
This means that - provided that the conditions for withdrawal are met - goods obtained at The Fellowship of Acoustics BV can be returned within 30 days, counting from the day the package was offered to your door by the courier.
The withdrawal period starts upon complete receipt of the goods by the consumer, even if it consists of partial deliveries.
For the Netherlands, Germany, Belgium and Luxembourg The Fellowship of Acoustics also pays for the return shipping costs to a default value specified in the shipping costs-list.
The withdrawal is effective if the customer communicates about his intend within the withdrawal period provided the conditions for withdrawal are met.
Every parcel shipped back to TFOA should have a withdrawal form included with the return shipment. In this form you can state if you like the money to be returned, being reserved our if you prefer buying other products for the balance.
CONDITIONS FOR WITHDRAWAL
Article 1.
To rightfully exercise his right of revocation the customer should contact The Fellowship of Acoustics BV, Kanaalweg oost 36, 7691CE Bergentheim, Netherlands, Phone:0031(0)523-232205 – or contact customerservice at Customerservice@tfoa.eu. We contact you withing 24 hours. - or fill out the return form on the website,