Returns accepted only when items come damaged or different from description.
The auctioned item is sold with the "seen and liked" formula, in the state in which it is found as in the photograph and description.
Eventual returns will be accepted only in the presence of verified discrepancy of the object from the description and the photos.
No reimbursement is made on shipping costs (forward shipping and return shipping) and all other expenses (customs duties).
In the case of a return, the goods must be returned in the same state of receipt.
Any product returned with obvious signs of wear or tear will not be reimbursed.
----- Term & Condition, Instruction for Return ---- (Read carefully and follow)
- The Italian law (D.Lgs.n ° 185/99) grants 14 days in order to use the right of withdrawal.
The reimbursement is applied as established by the laws in force.
The customer can return the product (in its original state) within 14 days.
The term will start from the receipt of the product by the customer.
If the item is not collected by the customer, the deadline will start on the day of the second delivery attempt by the courier or, in the case of shipping by registered mail, on the third day after the delivery attempt by the postman.
No refunds are made on shipping costs (forward and return shipping) and all other expenses (example: customs duties).
- The product needs to be in the same condition as received and with original package, any product returned with obvious signs of wear or tear will not be reimbursed; The products will be inspected and controlled.
- No reimbursement is made on shipping costs (forward shipping and return shipping) and all other expenses (customs duties payed forward and return; with rejection of the package in case of occurrence and send back to the sender with additional costs).
The price of the product will be reimbursed, except for complications and deductions reported in the Return terms.
- (Countries outside the European Union)
When filling in the customs declaration (CN22 and / or CN23) it's necessary to indicate "Returned goods - Failed sale" and attach them outside of the package The Proformal invoice that you will find in the shipping documents must be included. Please carefully follow the return procedure that will be provided to you; if customs duties / charges will be found, the package will NOT be accepted and will be rejected (blocked at customs or sent back with any further expenses always pertaining to the sender).
- Buyers need to organize Return shipping with their trusted courier service or postal service, with tracked code. The sender will be responsible for any damage, non-delivery, delays.
- In "Return" conversations or email, need to be specify: the order number, the shipping company used for return and the tracking number of the return shipment, with a link to track the shipment.
- In the case of "lost package" due by courier service, or any damage due to shipping courier, we are not be able to "refund" the purchase.
- The Return shipping need to be done before 14 days after the Delivery date, after that date, it will not be accepted.
Reading and subsequent sending back of the product, the previous clauses are fully viewed and accepted.
You can send it to back at the preset address.
Send us back to:
Novaflora di Sgro' Maria
Via della repubblica 83/a
Rivalta (Reggio emilia)
42123
Italy