The terms and conditons do no apply to second-hand item sales/auctions. In that case no warranty nor liability will be provided.
On new items sales an invoice with Dutch 21% VAT included and specified will be provided.
On second hand item sales, VAT will not be specified due to VAT margin goods.
Return & Refund Policy
It’s my goal to provide 100% satisfaction to my customers. If you are not satisfied with the products (maybe you just don't like it or it is not what you expected), you can ship back the item in the 100% original brand new condition for the refund of the item price only. Buyer is responsible for the return shipping fee. Item must be returned to me within 14 days upon the item delivered date. Item must has their original packaging, no signs of being installed or mounted, used, cut wires or scratches. Item must be original saleable condition. Fees may apply if item is determined as not original condition.
If the product you received is not what you purchased or it function as intend due to manufacturer's defect or whatever reason, I will gladly replace it at no charge. However, it is necessary that you can provide a photo to show me the problem before I issue a return. And I must first receive the product, Please allow a reasonable amount of time allow me to process your return item. After the inspection, I will contact, exchange or refund to you ASAP. No exchange will be issued on products that have been damaged or improper use in any way. Customers must pay for both way shipping for product exchange. I will not be held responsible for any installation fee associated.
Due to the nature of the products I sell, I inspect all packages prior to shipping. All of my products are described and sold as-is. Damaged products that were not described/sold as such, are considered damaged during transit (even though outer boxes is not damaged). Please inspect and hand-fit all items by the time it arrive. Customer MUST contact me within 7 days after the date of package arrived. No claims will be accepted after 7 days.
When the buyer received a damage or loss package, please email me immediately so that I can help you to solve the problem ASAP. Once I receive your email, I may file a damage/loss claim against the carrier if applicable. Replacement item will be shipped out after I receive the approval confirmation from the carrier. However, if the claim is denied, I will NOT be responsible for the lost package (this does not apply to damaged item). For the damaged item, I will offer the buyer an exchange only. Buyers are responsible for return shipping fee.
Buyer will have to pay extra fee if they want to upgrade their shipping service
Some products come with warranty against manufacturer’s defects. See item description for warranty terms and duration.