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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed,

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“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
ISBN
9780974386003
Item Length
9in
Publisher
Health Administration Press
Publication Year
2004
Type
Textbook
Format
Hardcover
Language
English
Item Height
0.7in
Author
Fred Lee
Genre
Business & Economics, Medical
Topic
Customer Relations, Hospital Administration & Care
Item Width
6in
Item Weight
12.5 Oz
Number of Pages
215 Pages

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Product Information

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Product Identifiers

Publisher
Health Administration Press
ISBN-10
0974386006
ISBN-13
9780974386003
eBay Product ID (ePID)
51450669

Product Key Features

Author
Fred Lee
Format
Hardcover
Language
English
Topic
Customer Relations, Hospital Administration & Care
Publication Year
2004
Type
Textbook
Genre
Business & Economics, Medical
Number of Pages
215 Pages

Dimensions

Item Length
9in
Item Height
0.7in
Item Width
6in
Item Weight
12.5 Oz

Additional Product Features

Lc Classification Number
Ra971.L442 2004
Publication Name
IF Disney Ran Your Hospital : 9 1/2 Things You Would Do Differently
Copyright Date
2004
Target Audience
Scholarly & Professional
Lccn
2004-100061
Dewey Decimal
362.1068
Dewey Edition
22
Illustrated
Yes

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