HOW TO RETURN OR EXCHANGE AN ITEM:Before you return an item always request OUR RETURN ADDRESS.If you want to return the item after you failed to install it on your own, the device cannot be accepted.You always need to contact a proffesional service for installation. In order to return an item you must do it through Ebay only. You need to select "Return an item" button and follow all the Ebay instructions for return.
RETURNS/EXCHANGES RULES: For return your product must be properly packed including all the related parts and components, manuals, antennas, etc. Include detailed return claim with your name/surname, complete return address, order number, date of purchase, written description of the problem with your device, valid telephone number, copy of documents confirming the purchase. Product should be shipped pre-paid (you cannot send the item as "paid on delivery").In delivery documents, the device should be indicated as a "RETURN". We recommend that you ship your product insured via postal service with a tracking number. UHP IMPORT SIA doesn’t bear any responsibility for lost or damaged packages. The device must be purchased in our webstore and have our warranty label! Warranty will be voided if the warranty label is removed or destroyed. The product must be in the same new condition without any signs of wear. The related parts and components i.e. protective films, screws, knobs, etc shouldn’t be missing.Returns will be provided if purchased item is sent back within 14 days of shipment arrival and if return claim has been submitted to UHP IMPORT SIA within 5 calendar days of shipment arrival. Note! Items stated as "AS IS" are not returnable under any circumstance.
REFUND OF PAYMENT: Money refunds will be given in case wrong product has been sent to you. UHP Import SIA will refund all return shipping costs and will also cover replacement shipping chargers.