第 1/1 張圖片
Total Customer Satisfaction : A Comprehensive Approach for Health Care Provider…
狀況:
運費:
所在地:Mascotte, Florida, 美國
送達日期:
估計於 6月15日, 六至 6月20日, 四之間送達 運送地點 43230
退貨:
保障:
請參閱物品說明或聯絡賣家以取得詳細資料。閱覽全部詳情查看保障詳情
(不符合「eBay 買家保障方案」資格)
物品細節
- 物品狀況
- ISBN
- 9780787943929
- Subject Area
- Business & Economics, Health & Fitness, Medical
- Publication Name
- Total Customer Satisfaction : a Comprehensive Approach for Health Care Providers
- Item Length
- 9.4 in
- Publisher
- Wiley & Sons, Incorporated, John
- Subject
- Customer Relations, Physician & Patient, General
- Publication Year
- 1998
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 1 in
- Item Width
- 7 in
- Item Weight
- 22.8 Oz
- Number of Pages
- 400 Pages
關於產品
Product Information
A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical 'action plan' format,Sherman challenges the reader to think about solutions, not justideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book. --Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787943924
ISBN-13
9780787943929
eBay Product ID (ePID)
527374
Product Key Features
Publication Name
Total Customer Satisfaction : a Comprehensive Approach for Health Care Providers
Format
Trade Paperback
Language
English
Subject
Customer Relations, Physician & Patient, General
Publication Year
1998
Type
Textbook
Subject Area
Business & Economics, Health & Fitness, Medical
Number of Pages
400 Pages
Dimensions
Item Length
9.4 in
Item Height
1 in
Item Width
7 in
Item Weight
22.8 Oz
Additional Product Features
LCCN
98-038362
Intended Audience
Scholarly & Professional
Lc Classification Number
Ra971.S487 1999
Reviews
"This is must reading for all individuals who want to capture theessence of customer service and the hearts of their employees. Theadditional reward will be improved operational performance."--QuintStuder, president, Baptist Hospital, Inc. "A totally inclusive book with example after example of how toprioritize your customer satisfaction actions that will give thegreatest return on your investment. After using these helpfulhow-to's for the past year and experiencing the result, I highlyrecommAnd it. Total Customer Satisfaction works!" --John Schwartz,chief executive, Trinity Hospital/Advocate Health Care "A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical 'action plan' format,Sherman challenges the reader to think about solutions, not justideas." --Irwin Press, president, Press, Ganey Associates,Inc. "Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book." --Mark C. Clement, president and CEO,Holy Cross Hospital, and winner of the 1994 AHA Great ComebacksAward, the 1996 International Enterprise Award for CustomerSatisfaction, and the 1998 Global Best Practices Award for CustomerService "This timely book drives the point home and provides a structure tohelp health care organizations go beyond just measuring; to movefrom listening to responding." --Jerry Seibert, president, ParksideAssociates
Table of Content
Figures, Tables, and Exhibits. Preface. About the Authors. Chapter 1: Extraordinary Customer Satisfaction: The Facts andthe Promise. Chapter 2: Eighteen Commandments for Well-Managed CustomerSatisfaction Programs. Chapter 3: What the Customer Really Wants. Chapter 4: Measurement Tools That Work. Chapter 5: Calculating the Cost of Dissatisfied Customers. Chapter 6: How to Win and Retain Customer Loyalty. Chapter 7: The Irrational Nature of Customer Satisfaction:Sweating the Small Stuff. Chapter 8: Building the Customer Satisfaction Team. Chapter 9: Designing Your Customer Service Strategy. Chapter 10: Prescriptions for Sustaining Top CustomerSatisfaction Ratings. Recommended Readings. Index.
Copyright Date
1999
Dewey Decimal
362.1/068
Dewey Edition
21
Illustrated
Yes
賣家提供的物品說明
運費與處理費
物品所在地:
Mascotte, Florida, 美國
運送地點
不丹, 中國, 中國台灣, 中國澳門, 中國香港, 中非共和國, 丹麥, 乍德, 亞塞拜疆共和國, 亞美尼亞, 以色列, 伯利茲, 佛得角群島, 保加利亞, 克羅地亞共和國, 冰島, 列支敦士登, 利比利亞, 剛果共和國, 剛果民主共和國, 加拿大, 加納, 加蓬共和國, 匈牙利, 南非, 南韓, 博茨瓦納, 卡塔爾, 印尼, 印度, 危地馬拉, 厄瓜多爾, 厄立特里亞, 吉布提, 吉爾吉斯, 哈薩克, 哥倫比亞, 哥斯達黎加, 喀麥隆, 土庫斯安德凱科斯群島, 土庫曼, 土耳其, 圭亞那, 坦桑尼亞, 埃及, 埃塞俄比亞, 基里巴斯, 塔吉克, 塞內加爾, 塞拉利昂, 塞浦路斯, 塞爾維亞, 塞舌爾, 墨西哥, 多哥, 多明尼加共和國, 奧地利, 孟加拉, 安哥拉, 安圭拉島, 安提瓜和巴布達, 安道爾, 寮國, 尼加拉瓜, 尼日利亞, 尼日爾, 尼泊爾, 巴哈馬, 巴基斯坦, 巴布亞新畿內亞, 巴拉圭, 巴拿馬, 巴林, 布基納法索, 布隆迪, 希臘, 幾內亞, 幾內亞比索, 德國, 意大利, 愛沙尼亞, 愛爾蘭, 所羅門群島, 拉脫維亞, 挪威, 捷克共和國, 摩洛哥, 摩爾多瓦, 摩納哥, 斐濟, 斯威士蘭, 斯洛伐克, 斯洛文尼亞, 斯里蘭卡, 新加坡, 日本, 智利, 柬埔寨, 格陵蘭, 格雷納達, 格魯吉亞, 梵蒂岡, 比利時, 毛里求斯, 汶萊, 沙特阿拉伯, 法國, 波斯尼亞和黑塞哥維那, 波蘭, 泰國, 津巴布韋, 洪都拉斯, 海地, 湯加, 澳洲, 烏干達, 烏拉圭, 烏茲別克, 牙買加, 特里尼達和多巴哥, 玻利維亞, 瑙魯, 瑞典, 瑞士, 瓦利斯和富圖納群島, 瓦努阿圖, 甘比亞, 百慕達群島, 盧旺達, 盧森堡, 直布羅陀, 科威特, 科特迪瓦(象牙海岸), 秘魯, 突尼斯, 立陶宛, 約旦, 納米比亞, 紐西蘭, 羅馬尼亞, 美國, 聖基茨-尼維斯, 聖文森和格瑞那丁, 聖盧西亞, 聖馬力諾, 肯亞, 芬蘭, 英國, 茅利塔尼亞, 荷蘭, 莫桑比克, 菲律賓, 萊索托, 葡萄牙, 蒙古, 蒙特色拉特島, 薩爾瓦多, 蘇里南, 西班牙, 西薩摩亞, 貝寧, 贊比亞, 赤道幾內亞, 越南, 開曼群島, 阿富汗, 阿拉伯聯合酋長國, 阿曼, 阿根廷, 阿爾及利亞, 阿爾巴尼亞, 阿魯巴, 馬來西亞, 馬其頓, 馬拉維, 馬爾代夫, 馬耳他, 馬達加斯加, 馬里, 黑山
排除:
俄羅斯聯邦, 利比亞, 委內瑞拉, 巴貝多, 新喀里多尼亞, 法屬圭亞那, 法屬玻里尼西亞, 烏克蘭, 瓜德羅普島, 留尼汪島, 馬提尼克島
運費與處理費 | 運送地點 | 運送方式 | 運送*查看送達備註 |
---|---|---|---|
US $6.35(大約 HK$ 49.62) | 美國 | 經濟運送方式 (USPS Media MailTM) | 估計於 6月15日, 六至 6月20日, 四之間送達 運送地點 43230 |
處理時間 |
---|
通常會在收到所有款項後的 3 個工作日內發貨。 |
稅項 |
---|
結賬時相關稅項可能適用。 進一步了解進一步了解為 eBay 購物繳稅。 |
物品編號 224043456652 的銷售稅
物品編號 224043456652 的銷售稅
賣家會對寄往以下各州的物品收取銷售稅:
州/省 | 銷售稅稅率 |
---|
退貨政策
退貨政策說明 |
---|
賣家不接受此物品的退貨。 |
賣家信用評價 (1)
e***i (502)- 買家留下的信用評價。
超過 1 年前
購買已獲認證
Superfast delivery, arrived 2 days after payment. Sealed, brand new. Works great