We would like to draw Your attention to the fact that you have bought the second-hand item from us. Buying and selling of such items is a delicate process, but it must always end up with your full satisfaction. Our experts spend a lot of time correctly describing the condition of the items for you to quickly take the right decision when buying the items. We are also responding fast to all Your inquiries. Therefore, if despite all our endeavors it turned out that Your opinion on the item’s condition upon its delivery is different from your expectations, we are offering You to do the following:
1. Write us a message telling us about your opinion (please, do not be in a hurry to open a case, you will have enough time to do so).
2. We will consider Your opinion in the time period of 12-24 hours and will come back to You with the following options:
- Partial Refund;
- Full refund after we get the item back from You;
- Discount for Your next purchase.
3. You can choose any of the above options. In case You have decided to get the full refund, You should do the following:
- Agree with us on the method of return shipment (please, see additionally our Item Return Policy). - Send the item back to us and let us know the tracking number.
- We, on our part, will get the item back from you and refund the money to you. If You chose the partial refund option, than You have to do the following:
- Agree with us on the amount of the partial amount of money to be refunded. (If you change your mind in the process of negotiation and decide to go for the full refund, it is ok for us too; we will accept such a choice too).
- We will do the partial refund in the period of 1-2 days.
We would like to ask You to refrain from the following steps:
1. Please do not try to repair or have the items repaired by repair services without having that been agreed on with us. Such activities are against Ebay return policies because you need to return the item in the same condition in which you got it from us. In case you do repairs on your own without agreeing that with us, you will lose the right to return the item. We will not also consider any partial refunds on any costs incurred by repairing activities which have not been in advance agreed on with us.
2. Demand from us parts or details that were not described in the description or pictured on the photos of the auction, but you, for some reason, decided that they were supposed to be a part of the auction. For example, if there is no lens cap on the picture of the item or mentioned in the description of the item, than there will be no lens cap.
3. Return to us only the part of the auction without our consent.
4. Open a case on the ebay without contacting us first.