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A World of Quality: Business Transformation at Xerox by

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ISBN
9780786308033
Book Title
World of Quality : Business Transformation at Xerox
Item Length
6in
Publisher
McGraw-Hill Trade
Publication Year
1996
Format
Trade Paperback
Language
English
Item Height
8.8in
Author
Xerox Quality Services Staff
Genre
Business & Economics
Topic
Quality Control, Corporate & Business History
Item Width
0.7in
Item Weight
1 Oz
Number of Pages
225 Pages

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Product Information

Ten years ago, Xerox--facing declining market share and intense competition--launched the now-legendary quality initiative that catapulted the company to the top of its field. A World of Quality chronicles the fascinating history of Xerox's quality crusade from its uncertain beginnings to its Malcolm Baldrige National Quality award-winning campaign and its current and future plans for advancing quality. Managers in all industries will find both inspiration and strategic advice in the pages of this quality success story. A World of Quality includes: A model of quality improvement approaches proven successful at Xerox. Internal strategic documents, including Xerox's secret "Green Book" that readers can use to plan a quality program or bench mark against. A preview of Xerox's strategic direction into the new century, as told by Xerox CEO Paul Allaire.

Product Identifiers

Publisher
McGraw-Hill Trade
ISBN-10
0786308036
ISBN-13
9780786308033
eBay Product ID (ePID)
793679

Product Key Features

Book Title
World of Quality : Business Transformation at Xerox
Author
Xerox Quality Services Staff
Format
Trade Paperback
Language
English
Topic
Quality Control, Corporate & Business History
Publication Year
1996
Genre
Business & Economics
Number of Pages
225 Pages

Dimensions

Item Length
6in
Item Height
8.8in
Item Width
0.7in
Item Weight
1 Oz

Additional Product Features

Copyright Date
1996
Lccn
93-035607
Dewey Decimal
658.562
Dewey Edition
21
Illustrated
Yes

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