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The Million Dollar Greeting: Todays Best Practices for Profit, Customer Retentio
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所在地：Bensalem, Pennsylvania, 美國
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- ISBN
- 9781954641808
- Publication Year
- 2023
- Format
- Trade Paperback
- Language
- English
- Book Title
- Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace
- Item Length
- 8.7in
- Publisher
- Apollo Publishers
- Genre
- Biography & Autobiography, Business & Economics
- Topic
- Leadership, General, Development / Business Development, Personal Finance / General, Business
- Item Width
- 5.6in
- Number of Pages
- 204 Pages
關於產品
Product Information
Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting , he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman's Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick's Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today's competitive climate and for years to come.
Product Identifiers
Publisher
Apollo Publishers
ISBN-10
195464180x
ISBN-13
9781954641808
eBay Product ID (ePID)
14057268988
Product Key Features
Book Title
Million Dollar Greeting : Today's Best Practices for Profit, Customer Retention, and a Happy Workplace
Format
Trade Paperback
Language
English
Topic
Leadership, General, Development / Business Development, Personal Finance / General, Business
Publication Year
2023
Genre
Biography & Autobiography, Business & Economics
Number of Pages
204 Pages
Dimensions
Item Length
8.7in
Item Width
5.6in
Additional Product Features
As Told to
Scott, Janet
Lc Classification Number
Hf5386
Reviews
"Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry--and his thoughtful and thorough research--is a gift to anyone who finds fulfillment in hospitality." --Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack "The Million Dollar Greeting is 'the real deal' for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down--a remarkable achievement for a business book. I loved it." --Robin Smith, chairman of Publishers Clearing House "The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking." --Jon Dwoskin, host of the THINK Business with Jon Dwoskin podcast "Dan's the man, and I loved his book--very team centric. We all know that it takes all of us to get the job done, and you've got to focus on the team. Buy his book!" --Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy "BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence." --Misty M. Johanson, dean of the Driehaus College of Business at DePaul University "In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you." --Bo Burlingham, Inc. magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top "The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses." --Michael Chae, senior managing director and chief financial officer at the Blackstone Group "Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader." --Douglas Drachman, MD, FACC, director at Massachusetts General Hospital and assistant professor of medicine at Harvard Medical School
Table of Content
Foreword by Alwyn Scott Introduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evangelists Chapter 1: Zingerman's: Laser-Focused on Customer Service Chapter 2: Nick's Pizza & Pub: Employees in Charge Chapter 3: BerylHealth: Everyone Deserves a "Thank You" Section 2: The Transformers Chapter 4: Zappos: If You're Not Changing, You're Dying Chapter 5: FreshBooks: It's All about the Rock Stars--a.k.a. Customer Service Chapter 6: Brooklyn Brewery: Education Section 3: The Pragmatists Chapter 7: Lettuce Entertain You: Consistency for the Brand and the Customer Chapter 8: Union Square Hospitality: Start at Square One--HIRING Chapter 9: Hyatt: Top-Down Empathy Chapter 10: Lessons Learned. Bibliography Acknowledgments
Dewey Decimal
650.1
Intended Audience
Trade
Dewey Edition
23
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物品所在地：
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