Hamee has a 30 day return policy.
All return requests must be return-shipped within 30 days of original arrival date.
If one or more items of your order do not meet your expectation and they are unopened,
please contact us from the following link with following info:
contact us
* Reason of returning
* Purchaser
* Order ID
* Name of Item(s) and its SKU.
Once we receive these info from you, we check your order and write you back in 3 business days.
Then, please return it to the following address (shipping is sender's charge)
[Return-ship to address] Odawara EPO 5F, 2-9-39, Odawara Kanagawa, 250-0011 Japan
Within 5 business days after the arrival of returned item,
we will refund you the full amount of the product price (price as of the original order date) through Paypal.
* Products valued at over $75 (≒ JPY7,500) must be returned to us with a traceable shipping service.
* We will refund the amount the customer paid for the product(s).
* We will not refund the shipping fee the customer paid for the product(s).
* We will process refund after we receive product(s) and check out the quality of product(s).
* If the customer returns any used product(s) or opened product(s), the customer will receive only up to 50% of product’s price.
* The return fee is responsibility of the customer even if the customer opts for free shipping service.
Please make sure to read the terms and conditions mentioned here before you return product(s).
*Some transaction fee Paypal takes for the transfer as handling is not covered with this refund amount.