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BRIDGING THE CULTURE GAP: A PRACTICAL GUIDE TO By Penny Carte & Chris Fox *VG+*
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- ISBN-10
- 0749441704
- Publication Name
- Kogan Page Business Books
- Type
- Paperback
- ISBN
- 9780749441708
- Book Title
- Bridging the Culture Gap : a Practical Guide to International Business Communication
- Item Length
- 9.2 in
- Publisher
- Kogan Page, The Limited
- Publication Year
- 2004
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.6 in
- Genre
- Business & Economics, Language Arts & Disciplines, Social Science
- Topic
- Business Communication / General, Communication Studies, Business Etiquette, Anthropology / Cultural & Social, International / General
- Item Width
- 6 in
- Item Weight
- 11.1 Oz
- Number of Pages
- 192 Pages
關於產品
Product Information
Packed with fascinating cases, cultural awareness scales, communication style tests and practical tips, this lively guide will help anyone - of any nationality - to become a better communicator.
Product Identifiers
Publisher
Kogan Page, The Limited
ISBN-10
0749441704
ISBN-13
9780749441708
eBay Product ID (ePID)
30539618
Product Key Features
Book Title
Bridging the Culture Gap : a Practical Guide to International Business Communication
Format
Trade Paperback
Language
English
Topic
Business Communication / General, Communication Studies, Business Etiquette, Anthropology / Cultural & Social, International / General
Publication Year
2004
Illustrator
Yes
Genre
Business & Economics, Language Arts & Disciplines, Social Science
Number of Pages
192 Pages
Dimensions
Item Length
9.2 in
Item Height
0.6 in
Item Width
6 in
Item Weight
11.1 Oz
Additional Product Features
Lc Classification Number
Hd30.3
Reviews
"A timely guide to understanding and breaking down the cultural, language and business barriers that can spell the difference between success and failure...it could make the difference between closing that deal and catching the next plane home." -The Sunday Times "A practical guide for communicating and influencing across cultures. It uses authentic and interesting anecdotes, which help us understand out own culture, and other people's reaction to it in a business context. Altogether a worthwhile book promoting global understanding." Business Executive "Packed with real life case studies, cultural awareness scales, communication style tests and practical tips...the authors have experience of training thousands of managers with courses run in 50 countries, they certainly know their stuff. Sections are nicely laid out and easy to follow, with useful summaries at the end of each." The Weekly Telegraph, "Cross-cultural business requires skillful communication, and assumptions and misunderstandings about language and behavior can be barriers to success. The authors (Canning International Training & Development) illustrate the importance of cultural influences via real-life client stories and Canning's personal preference scales that draw from the theories of G. Hostede, E. T. Hall, and F. Trompenaars. Readers are invited to situate themselves along the continua of cultural preference scales and reflect on how they might act in a cross-cultrual business, how the other might respond, how cultural differences might affect the outcome, and how these cultural assumptions came to be. Tips for 'bridging the culture gap' are included. The narrative style is direct and uncomplicated for clarity and cultural sensitivity. Six chapters present assumptions about cross-cultural behavior and communication, including coverage of interpretations of organizational identity; internal diversity and the chain of command; ethics and perceptions about legal compliance; socially accepted behaviors and humor; professional presentations; and negotiations. The final chapter categorizes the cultural preference scales and summarizes the tips presented. 'Further reading' provides resources for those wishing to expand their exploration of cross cultural business topics. Summing Up: Highly recommende. All collection."--D. Truty, Northeastern Illinois University in CHOICE, "Easy-to-read, interesting and informative." Training Journal "The book covers a lot of ground well in seven chapters covering practical issues that include fitting into a hierarchy, presentations and making deals". Office Companion Magazine "Illustrates the importance of cultural influences via real-life client stories...the narrative style is direct and uncomplicated for clarity and cultural sensitivity...highly recommended." Choice "Will it help managers to become more sensitive to the influence of culture on management practices in general, and the communication process in particular? I believe so!" Leadership & Organisation Development Journal "A practical, insightful and well-written cultural guide. A great book for any international manager." Management Today "A timely guide to understanding and breaking down the cultural, language and business barriers that can spell the difference between success and failure...it could make the difference between closing that deal and catching the next plane home." The Sunday Times "A practical guide for communicating and influencing across cultures. It uses authentic and interesting anecdotes, which help us understand out own culture, and other people's reaction to it in a business context. Altogether a worthwhile book promoting global understanding." Business Executive "Packed with real life case studies, cultural awareness scales, communication style tests and practical tips...the authors have experience of training thousands of managers with courses run in 50 countries, they certainly know their stuff. Sections are nicely laid out and easy to follow, with useful summaries at the end of each." The Weekly Telegraph "As an American who has worked in Europe for the past 3 years, I find Bridging the Culture Gap to be a practical guide for communicating and influencing across cultures. The authors use authentic and engaging anecdotes, which will help readers to understand their own culture, and other's reactions to it in the context of everyday business." Gary Kuusisto, Director, European Learning & Development, The Gillette Company "This book gives you a practical insight into cross-cultural communication in business today, based in part on the Canning team's deep experience in training over 1,000 managers and specialists in a unique Franco-Japanese adventure. Every International professional should find food for thought in this book." Francois Foix, Human Resources Coordinator, Renault-Nissan "Full of real-life examples and practical advice which reflects the experience and skills of its masterful but unpretentious authors." Andreas Molck-Ude, Head of Africa and Middle East Division, Munich Re "Canning offers tough and intensive training, but brilliant results. I believe this book will do the same thing for anyone looking for success in cross-cultural business." Takashi Kashiwagi, Head of Global Regulatory Approvals and Marketing Support, Aventis Japan, "Easy-to-read, interesting and informative."-Training Journal, January 2005"The book covers a lot of ground well in seven chapters covering practical issues that include fitting into a hierarchy, presentations and making deals".-Office Companion Magazine, Dec 2004"Illustrates the importance of cultural influences via real-life client stories...the narrative style is direct and uncomplicated for clarity and cultural sensitivity...highly recommended."-Choice, December 2004"Will it help managers to become more sensitive to the influence of culture on management practices in general, and the communication process in particular? I believe so!"Leadership & Organisation Development Journal, Vol 26 No 6, 2005, "Easy-to-read, interesting and informative." -Training Journal, January 2005 "The book covers a lot of ground well in seven chapters covering practical issues that include fitting into a hierarchy, presentations and making deals". -Office Companion Magazine, Dec 2004 "Illustrates the importance of cultural influences via real-life client stories...the narrative style is direct and uncomplicated for clarity and cultural sensitivity...highly recommended." -Choice, December 2004 "Will it help managers to become more sensitive to the influence of culture on management practices in general, and the communication process in particular? I believe so!" Leadership & Organisation Development Journal, Vol 26 No 6, 2005, A timely guide to understanding and breaking down the cultural, language and business barriers that can spell the difference between success and failureit could make the difference between closing that deal and catching the next plane home.
Table of Content
1 Interpreting the party line Mission statements; Corporate initiatives; Working rhythms; Communication styles The harder the global organization tries to present a united front, the greater the scope for conflict and misunderstanding. How can you bridge the gap between HQ and subsidiary? 2 Knowing your place Handling the hierarchy; Taking responsibility; Monitoring performance; Getting people to play ball On home ground, an employee usually knows where others fit into the hierarchy, and how they expect to be treated. Abroad, however, it's easy to upset people without realizing it. How can you make sure you're speaking to the right person in the right way? 3 Knowing the limits Rules, regulations and the laws of the l∧ Gifts, favours and bribes; Nepotism; Discretion versus dishonesty In their own culture, most people will have a pretty good idea of what they should or shouldn't do. But, how well do your notions of right and wrong travel? 4 Knowing the form Greeting peop≤ Making small talk; Playing the conversation game; Choosing what to say and how to say it; Trying to be funny; Avoiding hidden dangers Good manners are valued by every culture. But how international are the social behaviours you learnt at your mother's knee? 5 Making presentations Choosing the right sty≤ Finding a concrete context; Speaking with impact Companies today spend millions on training their managers to make more effective presentations. But will the techniques you learnt at home be equally effective when you go abroad? 6 Making deals Picking the right peop≤ Thinking about pace and place; Playing the game to win The success of any deal depends as much on the strength of the relationship as on the clauses in the contract. But negotiating styles vary considerably from culture to culture. What adjustments do you need to make when you're negotiating in the international arena? 7 Knowing yourself Relationships; Communication; Time; Truth; The meaning of life Knowing yourself is the first step to knowing others. Where do you fall on the cultural preference scales? And how should you adapt your approach when you meet someone who is at the opposite end of the scale from you?
Copyright Date
2004
Target Audience
Trade
Lccn
2004-003383
Dewey Decimal
395.5/2
Dewey Edition
22
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