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ITIL Service Operation By David Cannon,David Wheeldon
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- Book Title
- ITIL Service Operation By David Cannon,David Wheeldon
- UPC
- 9780113310463
- ISBN
- 9780113310463
- EAN
- 9780113310463
- Publication Year
- 2007
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Service Operation
- Item Height
- 280mm
- Publisher
- TSO
- Item Width
- 215mm
- Subject
- Business
- Number of Pages
- 274 Pages
關於產品
Product Information
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Application Management, Change Management, Operations Management, Control processes and function, Scaleable practices, and, Measurement and control.
Product Identifiers
Publisher
TSO
ISBN-13
9780113310463
eBay Product ID (ePID)
95523056
Product Key Features
Publication Name
Service Operation
Format
Paperback
Language
English
Subject
Business
Publication Year
2007
Type
Textbook
Number of Pages
274 Pages
Dimensions
Item Height
280mm
Item Width
215mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
賣家提供的物品說明
商業賣家資料
增值稅識別編號：
- GB 724498118
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