You may return most new items within 14 days of delivery for a full refund. Please note that you must return any item in the condition in which you received it. This means that new items must be new, unused and complete even when returned. Used items must not have any additional signs of wear or damage. In general, the same exclusions apply to our return guarantee as under the right of withdrawal. This means that the following products cannot be returned even under the return guarantee (but only if they are defective): -Audio or video recordings or computer software in a sealed package if the seal has been removed after delivery -Goods that can spoil quickly or whose expiry date would quickly be exceeded like vacuum tubes, bulbs, fuses, phono cartridges, phono cartridge styli, if the seal has been removed after delivery -Goods that are made to customer specifications or clearly tailored to personal needs, especially personalized Amazon Handmade items -Goods that are not suitable for return for health protection or hygiene reasons and whose seal has been removed after delivery or which, due to their nature, have been inseparably mixed with other goods after delivery -Services if the provider has provided them in full If you are interested in trying some of these product categories, please contact us and we will be glad to borrow you test sample according to availability. Products may carry limited warranty as shown in printed or online product information. If you receive the damaged packaging parcel, please verify that the product is not damaged and refuse the receipt of the product which was damaged. Do nto sign and receive the damaged item and return it to courier. We'll also pay the return shipping costs if the return is a result of our error (missing parts or accessories, wrong item sent, defective or does not work properly, description on the website was not accurate). We will not cover return costs of other reason returns. All new products carry standard 24 months warranty against manufacturing defects. Used, refurbished or renovated electronics we sell under no warranty, no return conditions.
