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Managing Industrial Services: From Basics to the Emergence of Smart and Remote S
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- ISBN-13
- 9783030727277
- Type
- NA
- Publication Name
- NA
- ISBN
- 9783030727277
- Book Title
- Managing Industrial Services : from Basics to the Emergence of Smart and Remote Services
- Book Series
- Management for Professionals Ser.
- Item Length
- 9.3 in
- Publisher
- Springer International Publishing A&G
- Publication Year
- 2021
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Genre
- Business & Economics
- Topic
- Industries / Service, Industries / General, Information Management
- Item Width
- 6.1 in
- Item Weight
- 18.5 Oz
- Number of Pages
- Xvii, 218 Pages
關於產品
Product Information
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Product Identifiers
Publisher
Springer International Publishing A&G
ISBN-10
3030727270
ISBN-13
9783030727277
eBay Product ID (ePID)
21050416629
Product Key Features
Book Title
Managing Industrial Services : from Basics to the Emergence of Smart and Remote Services
Format
Hardcover
Language
English
Topic
Industries / Service, Industries / General, Information Management
Book Series
Management for Professionals Ser.
Publication Year
2021
Illustrator
Yes
Genre
Business & Economics
Number of Pages
Xvii, 218 Pages
Dimensions
Item Length
9.3 in
Item Width
6.1 in
Item Weight
18.5 Oz
Additional Product Features
Number of Volumes
1 Vol.
Lc Classification Number
Hd9980-9990
Table of Content
Part I: Theoretical Considerations.- Introduction to Managing Industrial Services.- Servitization of Manufacturing Companies.- Fundamentals of Industrial Service Management.- Service Strategy.- Organizational Structure.- Service Innovation.- Service Sales.- Service Operations.- Customer Relationship Management and the Value Network.- Outlook and Summary of Managing Industrial Services.- Part II: Insights from Practice.- Editorial to Managing Industrial Services: Insights from Practice.- Industrial Smart Services Facilitated by the Heidelberg Cloud.- Adaptive Service: Digital Service Platform and the Service Crowd Community.- Enabling the Dealer Network to Deliver Smart Services.- SKF: Rotating Equipment Performance, a Shift in Perspective--From Transactions to Outcomes.- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales.- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
Copyright Date
2021
Dewey Decimal
658.812
Dewey Edition
23
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物品所在地：
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Received book in perfect condition, packed well, shipped promptly. Thanks!
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This the not the book I ordered. I want my money back