We are a family based business. We pride ourselves by offering items that we personally pick and list. Every effort will be made to satisfy all customers and to insure that they had a pleasant interaction, and will work hard to solve any issues that may arise. We will ship 5 days a week (Monday through Friday), but do ship on Saturdays (almost always!) and occasionally on Sundays (with UPS & FedEx). We usually ship within 24 hours of receipt of payment, and when possible we will ship the very same day provided payment arrives early enough. All we ask is that if you have a problem with any part of a transaction that you please contact us first. Thanks so much for visiting! Jim C.