Supplied brand new sealed unit in return for used item sale. Delivered with DPD: 6992502799 on Thu 8 Feb. Used the phone over 6 weeks including during a holiday. Appears to be water/liquid damaged whilst in use with the customer, then attempted to return for a refund, after return period expired and user caused liquid/water damage. Not our fault. Advised to use the 1Y Nokia Manufacturer warranty, but not going there as Nokia can detect the water/liquid damage by him.