I ordered this item and, true to their promise it arrived the following day in the allocated 1 hour time slot. There was something written on the box which suggested that it wasn’t brand new (as they had advertised it as) so I contacted them immediately. Within half an hour they had responded, assuring me that the item was brand new and that what was written on the side of the box related to a different model than the one I had bought. I was very relieved. Well done, great customer service.